Principal Site Reliability Administrator

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:  
Open Text Cloud Services is seeking a Cloud Support Administrator. This position is an intermediate-level position. The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, and manages the Commercial and Lab AD/IAM services. 
Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with a willingness to undertake new challenges. 

You are great at:  

• Providing high-quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
• Actively participates in self-improvement, process, and technology training programs.
• Continually strives to expand comprehension of troubleshooting methodologies
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
• Submit and provide new content to the knowledge base.
• Work on-time resolution and quality compliance of escalated tickets or incidents as per the agreed SLA.
• Participate in documentation and product review 
• May provide technical leadership and training for new and existing products within the technical area
• Perform other/additional duties and projects that may be periodically assigned.
• Have financial and cost-benefit knowledge.

 
What it takes: 

• Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data
• Developing standards and high-level architecture designs 
• 5+ years of experience with managing operational cloud and related projects
• Solid experience managing, monitoring, and supporting high-traffic environments.
• Experience collaborating with Web/Software Development /Engineering and Architecture teams.
• Experience working with diverse teams on project management capacity to improve operationalization
• Experience capacity planning and auto-scaling infrastructure.
• 3+ years of experience with Amazon Web Services GCP or Microsoft Azure
• Some Experience with Kubernetes (EKS, GKE).
• Some programming in a language like Bash, and PowerShell.
• Some deploying and supporting Linux and Windows servers.
• Some designing and operating platforms to support off-the-shelf software.
• Some troubleshooting IAM access issues, with monitoring and reporting.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.