Apply now »

Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST)

Please return soon to complete your dream job application!



Principal Site Reliability Administrator

Req id:  31469

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity: 
The OpenText Principal Site Reliability Administrator will load the general maintenance and upkeep of our global infrastructure services environment. Included in this; deploying changes, working with vendors, maintaining infrastructure, and ensuring performance specifications are met for DNS, SMTP, NTP, and Windows in addition to other duties and protocols as directed. This person will participate in an on-call rotation to handle production-impacting issues. The OpenText Principal Site Reliability Administrator will report to the Senior Manager of Directory Services focusing on commercial business.

You are great at: 
Providing technical leadership to the Operations Organization by employing systematic efforts that translate operational infrastructure needs into configuration specifications that provide a robust, stable, and maintainable Production Infrastructure Processing environment, meeting or exceeding all Business Requirements.

•    Creation/maintenance of Infrastructure as Code (TerraForm preferably)
•    Provide daily maintenance in a hyperscalar environment (AWS required; GCP/AZR desirable)
•    Provide oversight of the global LDAP, DNS, SMTP, and NTP footprint
•    Provide capacity forecasts based on usage and trending
•    Keep up to date with manufacturers' product offerings
•    Provide Level3 expertise for break\fix issues
•    Ensure accurate and non-impactful changes are implemented in the production environment by working with technical services resources
•    24x7 on-call support on a rotating basis


What it Takes:
• B.S. in computer science/information systems or equivalent combination of education and experience. 
7-10 years of progressively responsible experience in;
  • *NIX and Windows operating systems at an administrator level
  • Strong background in developing and maintaining Infrastructure as Code 
  • Strong background in SMTP technologies including BIND
  • Administrator experience in AWS and preferably either GCP or Azure
  • Two-factor authentication administration including OKTA or equivalent technologies
  • VMWare administration experience would be a plus
  • Familiarity with workflow ticketing systems including ServiceNow
  • Ability and desire to obtain and maintain a “Canada Secret Certification”




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »