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Product Owner

Req id:  30750

Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  




Life At Opentext: 


At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.


The Opportunity


The team is growing and has a need for a hands-on Business Systems Analyst/Product Owner to work with engineering and business owner stakeholders to define the technical roadmap, scope and implement projects and analyze requirements. Potential candidates have a solid background in systems administration, software developement lifecycle, business analysis and service management. The team is global and very collaborative. We are a fast paced rganization and there are numerous projects in progress at any one time.


The Technical Product Owner will also be involved in the program management type-tasks of the OT Trusts OT program - a program which entails using OpenText products internally to support users needs.


You Are Great At



  • Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements. 
  • Requirements analysis and design documentation, build and test, User Acceptance testing.  Documenting the solution.
  • Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design
  • Product management: defining technical roadmap and the required product features to support that roadmap
  • Taking ownership of the backlog and  prioritizing features, and bugs.
  • Familiarity with a wide-breadth of technologies; web-based applications, the difference between on premise and Cloud software
  • Service management to enable the team to provide excellent operational support to end users and IT colleagues.  Familiarity with ITIL methodologies.
  • Maintaining systems as required; patching, upgrading, monitoring and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.


What It Takes


  • Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
  • Minimum 8 years in system administration, technical support or related function supporting customers using OpenText Content Suite and related technologies
  • Experience with product ownership - backlog prioritization, proven demonstration of  analytical thinking, consensus building, superior communication skills
  • Business analysis, project management, and software development lifecycle (SDLC). Familiarity with Waterfall and Agile methodologies
  • Experience with ITIL methodologies and best practices in change, incident and problem management
  • Experience with or willingness to develop and exercise skills in the areas of enterprise content management, web-based software applications, and application integration,
  • Ability to work cross-functionally with IT infrastructure and database administrator teams on both project implementations and application support
  • Knowledge of Jira and Confluence
  • Experience with OpenText Content Server,  Extended ECM, and eDocs
  • Familiarity with HTML, CSS, JavaScript frameworks, report writing, and other related technologies
  • General working knowledge of Salesforce (Implementations, Integrations, Administration, etc.)
  • A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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