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Renewals Account Representative (French Bilingual)

Req id:  32489

Waterloo, ON, CA Richmond Hill, ON, CA Virtual, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

Renewals Account Representative’s at OpenText, are part of a global team who understand that their customers are experiencing unprecedented change. In this role, you are focused on relationship management, selling the value of Open Text Maintenance and Support Programs, driving retention, and growth.  Quoting, positioning upsells, regular follow-up, and closing renewals are primary responsibilities. Extremely strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.


Core Responsibilities:

  • Providing exceptional service by reaching out via phone and e-mail on a consistent basis, as well as building strong customer relationships.
  • Prepare timely and accurate renewal quotes for customers and follow up to clarify any issues and closure timeline
  • Consulting with internal sales teams to prepare renewal quotes
  • Overcome objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
  • Cultivating strong business relationships with the Account Executives and other stakeholders
  • Continuously sell the high value of OpenText’s support programs
  • Becoming a trusted advisor for the Customer for their support needs. 
  • Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time. 
  • Taking ownership of the contracts assigned to you.  A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals. 
  • Demonstrate high attention to detail to review and process incoming purchase orders/payments.
  • Consistently looking to enhance the renewal process and procedures
  • Work to achieve an exceptional team environment.


Target Skills & Experience:

  • An innovative and creative approach to complex challenges
  • Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
  • Negotiating
  • Managing, servicing, and upselling an assigned territory of accounts
  • Exceptional communication (written, presentation, and verbal) with the ability to listen and understand client needs
  • Ability to prioritize and balance multiple projects, as well as deadlines, in an evolving environment



  • University/College degree within a related discipline or equivalent work experience
  • Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
  • Strong desire in establishing and maintaining strong relationships with client
  • Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
  • Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  • Track record of autonomy, ownership, and execution
  • Strong ability to multi-task and prioritize work effectively
  • Proven experience working in a fluid environment that is ever growing and changing
  • Excellent critical thinking skills
  • Ability to work under pressure in order to meet deadlines
  • Fluency in both English and French languages.
  • Always act professionally



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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