Loading...
Share this Job
Apply now »

 

 

Renewals Account Representative

Req id:  20430

Waterloo, ON, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 


The Opportunity:
Reporting to the Manager, Maintenance Renewals this position is focused on communication and selling skills since it is the customers’ renewal contact for Open Text. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to customers. Strong organizational skills are also needed to ensure renewal information and status is recorded accurately and for billing and future reference. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement. 

 

What you will be doing: 
•    Providing exceptional service by reaching out and building strong customer relationships while providing a consultative and proactive process to produce competitive renewal quotes. 
•    Consult with internal sales team to prepare renewal quotes, overcome objections through process of negotiation and adjust quote as required to ensure competitiveness of the solution being presented to the customer
•    Maintain and update reporting systems to utilize for research and provide accurate forecasts within a sales support territory
•    Cultivate strong business relationships with the Account Executives and other legal stakeholders
•    Develop on going lead generation and pipelines through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
•    Utilize high attention to detail to review and process incoming purchase orders and payments. 
•    Consistently look to enhance renewal process and procedure while working to achieve an exceptional team environment. 

 

What will it take:
•    1 – 2 years’ experience working in a sales-oriented, lead generation or renewals environment
•    University/College degree within a related discipline or equivalent work experience
•    Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
•    Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals 
•    Strong desire in establishing and maintaining strong relationships with client 
•    Ability to work cross-functionally with a dynamic team who rely on each other to achieve overall corporate goals 

  • Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  • Track record of autonomy, ownership and execution 
  • Strong ability to multi-task and prioritize work effectively
  • Proven experience working in a fluid environment that is ever growing and changing

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »