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Revenue Operations Analyst

Req id:  15222

Waterloo, ON, CA




As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.


An opportunity to join a global and dynamic sales operations team, the role is based in Redding.  The Revenue Ops Analyst provides support to the sales leadership team and an essential interface to the corporate operations function and other corporate functions.


Position Description:

The role reports to the Sr. Director of Enterprise/CEM/Indirect Sales Operations and provides direct support to the VP of Sales


The role will provide operational support and analysis to the growing regional sales teams (Sales Management, Account Executives and Sales Consulting), focusing on Sales Process Excellence, while also interfacing into the corporate operations, billing operations and finance teams.


Responsibilities include ensuring corporate sales processes are understood, communicated and practiced, developing effective reports and preparing thoughtful analysis on trends, as well as streamlining and automating processes.  In addition, includes being responsible for continuous sales processes improvement initiatives centred around forecasting, reporting & analysis, salesforce.com adoption, partnering and lead process management.  


A critical success in this role will be the ability to provide efficient support to the sales organization, and, to communicate and work collaboratively with other groups across the global OpenText organization.

Analysis and Management Reporting:

  • Review weekly forecast and pipeline reports to ensure accuracy. Pro-actively follow-up on deals that need clarification and provide insight on quality of forecast and pipeline.
  • Provide thoughtful analysis on management dashboards to facilitate effective understanding of progress, achievements and gaps; includes pipeline analysis, closed deal analysis, competitors, etc.   Communicate key information and analysis to global sales management.
  • Ensure account and opportunity data in Salesforce.com is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate.
  • Review and analyse operational and sales financial information to enable effective decision making.


Sales Processes:

  • Contribute to processes and reporting around sales staffing, hiring and on-boarding, including assessing and planning resources (location, roles, development and alignment with other resources.)
  • Recommend and provide relevant information and analysis on customer segmentation, account assignments and territory coverage.
  • Be point person for field sales people to address general questions and help resolve issues.
  • Identify areas where processes need to be automated and/or streamlined. Participate in regional process improvement initiatives.  Demonstrate thought leadership around sales processes and operations.


Business Planning:

  • Partner with the Revenue Ops Manager to assist with elements of business planning, progress reporting and outcome measurement.
  • Assist with the design, implementation and review of any regional initiatives required by the Revenue Ops Manager or Sales Leader


General Responsibilities:

  • Collaborate effectively with departments and cross-functional groups to ensure company goals are achieved.
  • Other responsibilities and key result areas will be assigned as required.


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »