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Revenue Operations Manager

Req id:  3162

Waterloo, ON, CA, N2L 0A1

What is the role?

As a member of the Global Marketing Operations team, the Marketing Operations Manager plays a critical role in supporting the Marketing function at OpenText. The incumbent will assist the team in driving programs aimed at improving processes, systems and operational performance across the responsible region while understanding global implications.


This role will provide direct support to the Field Marketing team, will understand their business and deliver reporting solutions that deliver actionable insight. The role will be an essential interface to the corporate Marketing Operations function and other functions including Sales, IT, etc. A successful candidate will be a person who enjoys working with a diverse set of stakeholders, gathering and managing the requirements of the business, and working to enhance process & reporting solutions to give the most benefit to our end users.

What you will be doing:

  • Interpret business critical reports across all channels and key performance indicators in collaboration with field marketing and account development and data teams and other sales leadership stakeholders.
  • Conduct ad-hoc analysis of business issues through database querying to capture data, followed by relevant excel analysis and interpretation of results
  • Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools
  • Maintain a deep understanding of business drivers and an innate grasp of business metrics definitions, and pro-actively interact with “the clients” to give context and help them better understand reporting data
  • Assist with streamlining & automating processes and responsible for continuous marketing process improvement initiatives centered around lead process & pipeline management
  • Demonstrate thought leadership around marketing processes & operations
  • Assist with design, implementation and review of any regional initiatives required by the Marketing Leader

Positions Requirements

  • Bachelor’s degree of equivalent education, MBA is an asset
  • Experience with Marketing or Sales Operations, particularly with campaign & pipeline analysis
  • An excellent understanding of digital marketing processes & systems including at least once CRM & Marketing Automation platform (preference given to candidates with Eloqua & Salesforce.com experience)
  • Strong research, analytical/decision making and problem solving skills
  • Experience with Excel pivot tables or Power Pivot
  • Experience in gathering requirements and formulating business KPI's for reporting
  • Strong verbal/written communication & data presentation skills, including an ability to effectively communicate with business leaders and technical teams

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »