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Revenue Operations Manager

Req id:  32454

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 





The role reports to the Director, Revenue Operations and provides direct support to the VP, Global Accounts and is an essential interface to the corporate operations function and other corporate functions.  This role is based in Waterloo, Canada.  The successful candidate will be highly analytical, detail-oriented, and possess the ability to communicate and work collaboratively with other groups across the global OpenText organization.  Responsibilities include developing effective reports, preparing thoughtful analysis on trends, streamlining and automating processes, as well as ensuring corporate sales processes are understood, communicated, and practiced.  In addition, includes being responsible for continuous sales process improvement initiatives centered around forecasting, reporting & analysis, adoption, partnering and lead process management.

A critical success in this role will be the ability to provide efficient support to the sales organization, and, to communicate and work collaboratively with other groups across the global OpenText organization.



Analysis and Management Reporting:

  • Review weekly forecast and pipeline reports to ensure accuracy. Pro-actively follow-up on deals that need clarification and provide insight on quality of forecast and pipeline.
  • Provide thoughtful analysis on management dashboards to facilitate effective understanding of progress, achievements and gaps; includes pipeline analysis, closed deal analysis, competitors, etc. Communicate key information and analysis to global sales management.
  • Ensure account and opportunity data in is accurate. Proactively resolve any discrepancies to ensure reporting is timely and accurate.
  • Review and analyze operational and sales financial information to enable effective decision making.


Sales Processes:

  • Contribute to processes and reporting around sales staffing, hiring and on-boarding, including assessing and planning resources (location, roles, development and alignment with other resources.)
  • Recommend and provide relevant information and analysis on customer segmentation, account assignments and territory coverage.
  • Be point person to communicate and address compensation plans. Includes communicating plan design and structure, and reconciling actual compensation results for submission to the Varianble Compensation team.
  • Be point person for field sales people to address general questions and help resolve issues. Identify areas where processes need to be automated and/or streamlined. Lead regional process improvement initiatives. Demonstrate thought leadership around sales processes and operations.


Business Planning:

  • Partner with the Sales Leader to assist with all elements of business planning, progress reporting and outcome measurement.
  • Assist with the design, implementation and review of any regional initiatives required by the Sales Leader


General Responsibilities:

  • Collaborate effectively with departments and cross-functional groups to ensure company goals are achieved.
  • Other responsibilities and key result areas will be assigned as required.      




  • Bachelor’s Degree with MBA or other relevant Master’s Degree, a plus.
  • 5+ years overall experience in business analysis, financial analysis, and/or metrics and reporting
  • Thorough experience using Microsoft Excel
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings. Strong organizational skills
  • Excellent understanding of process management improvement practices, analytical tools, and practical application for results. 
  • Must have experience working closely with senior executives.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

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