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Senior Benefits Program Manager - US Retirement

Req id:  39155

Waterloo, ON, CA Richmond Hill, ON, CA

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



The Retirement and Benefits Program Manager will be a key member of the Americas Benefits team and will report to the Director of Benefits Americas. The primary responsibilities include the design, governance, compliance, and education strategy of the 401k plan but various other benefits across the region will also be in scope as needed such as financial wellbeing programs and voluntary benefits.



• Evaluate and analyze the 401k Plan to ensure it is both market competitive and cost effective. Manage and coordinate the implementation of plan design changes.

• Lead project management for all M&A activity, plan mergers and implementation of competitive harmonized retirement benefits. This includes working with internal stakeholders and external vendors.

• Champion and execute effective communication strategies for employees and manage on-going and special communication to employees. This includes coordinating retirement and benefits messages with the larger Total Rewards communications.

• Implement new product and service offerings from Recordkeeper to enhance employees’ access to information about the Plan.

• Responsible for managing vendor relationships including negotiations with recordkeeper and third-party advisors and Investment consultants to provide quality service and comply with contract terms and conditions.
• Project manage any RFP process and make recommendations if changes to relationships are required.

• Stay informed of current retirement benefits programs, market trends, regulatory, legislative, tax, and social changes.
Assess impact to the Company’s programs and design, recommended approach or changes in a manner that allows for decision making by the Retirement Committee.

• Partner with ERISA counsel and vendors to ensure compliance for all retirement plans including new or existing DOL and IRS regulations that involve compliance or administration.,.

• Manage the Retirement Plan Committee calendar and quarterly review process including the development of meeting materials and actively participate in quarterly reviews of the Plan with the Committee.

• Partner with HR Shared Services and Payroll to ensure the accurate funding of payroll withholdings, company contributions and loan repayments to plan and reconciliations of all contributions. Ensure any deficiencies identified and corrected in a timely manner.

• Partner with the HR Shared Services team develop training materials, FAQ’s and other resources to ensure processes are documented, appropriately administered and that the highest standards of service and compliance are regularly met.

• Manage internal controls and the internal and external audit process and all filings, (5500 and others). Oversees non-discrimination and other testing and correction of failures.

Serve as an internal consultant and expert on benefit practices and processes.


Desire to work in a fast-paced environment requiring agility to meet changes in business demands.

Excellent communication skills with a focus on customer experience and team collaboration with the ability to work under pressure.

Ability to present recommendations to upper management and the Retirement Plan Committee

Strong analytical skills and understanding of retirement and benefit concepts and problem-solving skills, to assess, identify problems and develop corrective procedure.

Proven project management skills.

Ability to work effectively in a fast-paced, team-oriented, "hands-on" environment.

Advanced Excel skills required and SAP/SuccessFactors knowledge.

6-8 years’ directly related work experience with a strong background in design, development, administration, governance, and delivery of benefit programs for large companies including management of mid to large sized 401k plans. 

Bachelor's degree or beyond from an accredited college or university in human resources, finance, tax, or accounting

CEBS/GBA/SPHR/GPHR certification preferred.

Experience working in a highly matrixed environment managing multiple priorities under tight deadlines, ability to prioritize conflicting demands.

Experience in working in an environment with HR Shared Services and partnering with various stakeholders.

Experience developing benefits communications for changes or enhances to plans or processes.

Experience merging & managing complex and defined contribution (DC) plans for acquired companies is required.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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