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Senior Marketing Automation Specialist (Eloqua)

Req id:  12250

Waterloo, ON, CA Richmond Hill, ON, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity:

 

The Sr Software Developer will be a valued member of the Enterprise Business Systems (IT) team responsible for marketing automation systems at OpenText.  The primary focus will be on the Eloqua platform. OpenText has a large Eloqua footprint which is a key component to our marketing pipeline success. The EBS team partners closely with our Marketing Automation team (Marketing) to provide efficient processes and technical solutions to our departments supporting the marketing pipeline. 

 

What you are great at:

 

  • Working closely with business partners to define and implement technical solutions to meet their business requirements
  • Being proactive, engaging with our business partners to improve processes and related solutions, leveraging best industry best practices
  • Providing 3rd level application support
  • Reviewing and managing integration flow and error reports between Marketing Automation Platform (Eloqua) and CRM (Salesforce), the corporate websites, and other integrated technologies
  • Reviewing/updating Marketing Automation workflows, system programs, assets/asset templates (Web Forms in particular) and methodologies to ensure a high level and consistent Customer Experience
  • Creating and maintaining supporting technical documents pertaining to platform and process
  • Maintaining knowledge of latest platform changes/updates and ensuring it’s communicated appropriately
  • Taking pro-active measures in key elements of the Marketing Automation platform and related maintenance including, but not limited to data quality, data completeness, spam management, third party technology integration, vendor relations, CRM integration alignment, tracking acquisition migration items, etc.
  • Working closely with the Digital Marketing teams to ensure web forms and related processes and scripting are in place and updated when needed to adhere to business and compliance needs
  • Creating and managing Marketing Automation system programs such as Lead Scoring, CRM Integration, Compliance Opt In, Preference Center, Nurture Flows, Data Look Ups, etc.
  • Providing technical leadership on projects
  • Adhering to IT Change Management and best practices

 

What it takes to excel:

 

  • 5+ years of HTML and JavaScript experience
  • 5+ years experience with Eloqua Marketing Automation Platform, or Similar Enterprise MAP (Marketo, Hubspot, Pardot, etc).
  • 3+ years experience with Salesforce or similar CRM platform
  • Proven experience integrating Marketing Technologies to overall tech stack and business processes
  • Experience using APIs
  • Above average Microsoft Office Applications skills, primarily Excel
  • Strong knowledge of Lead Scoring and Lead Nurturing frameworks
  • Must be able to identify priorities and work on several concurrent projects
  • Working knowledge of ITIL/ITSM software packages
  • An aptitude to learn new technology quickly
  • Effective documentation skills
  • Ability to summarize business problems clearly and concisely for both technical and non-technical audiences
  • The ability to work independently and as part of a team

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »