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Software Compliance Engagement Manager

Req id:  9807

Waterloo, ON, CA Mississauga, ON, CA Virtual, CA Richmond Hill, ON, CA

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

The Opportunity:

 

Be a resident expert of OpenText’s software licensing! Marry three functions that don’t often come together: Sales, Legal & Technical

 

The SW License Manager, License Management Services Group (“Compliance Manager”) is responsible for systematically engaging customers who utilize Open Text’s software to ensure that the customer’s use of the software is within its licensed software entitlements. If a customer is found to be using software that is not fully licensed, the Compliance Manager conducts negotiations and prepares appropriate license contracts necessary to resolve all aspects of the non-compliance.    

 

10% travel required to focus on team building and professional development.

 

Join us, and help enhance and protect the value of Open Text’s intellectual property and customer relationships!

 

You Are Great At: 

 

  • Conducting  internal contractual entitlement and support reviews, including the analysis of contractual, financial, and other documentation to understand customer entitlements.
  • Directing conversations with  customers at all levels such as procurement, technical team members, legal, C-level executives, etc. to assess software usage, determine compliance with entitlements, and negotiate appropriate resolution of any non-compliance.
  • Managing extensive internal interactions with  cross functional stakeholders including legal, technical support, support renewals, engineering, product management, product marketing, pricing, sales, and sales operations to leverage expertise as needed and to keep key stakeholders apprised of compliance activities.
  • Developing and maintaining related product use questionnaires to be used during compliance assessments, reviewing the effectiveness of compliance tools, and driving the development of new features and functionality as necessary to improve compliance coverage.

 

What It Takes:

 

  • Bachelor’s degree in a science or business with MBA or technical advanced degree preferred and at least 6 years of experience in software industry with both technical and contractual exposure.
  • Detail oriented with strong technical, contract interpretation, organizational, and negotiation skills.
  • Direct customer facing experience, exceptional written and verbal communication and strong organization and productivity skills to seamlessly manage multiple complex engagements simultaneously.
  • Strong understanding of software technology, licensing, compliance, and controls with ability to understand and interpret nuances of software license agreements and contracts.
  • Must be comfortable working across all business functions at every level from individual contributor to C-Level executives, and possess strong analytical and problem solving skills
  • Ability to exercise independent judgment and to lead, influence, and team with others.  Professionally persistent, patient, respectful, honest, and strong under pressure, especially during occasional adversarial conversations.
  • Bonus Points for technical professional services or customer support, bilingual or multilingual, previous software compliance or Software Asset Management experience, and licensing experience with ECM/Documentum product suites, SAP, ELAs, or Partner contracts.

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »