Share this Job
Apply now »



Sr. Collections Specialist

Req id:  8777

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Reporting to the Manager, AR, the Sr. Collections Specialist (escalations) brings their extensive experience in global collections to deliver on collections targets. He/She has a passion for delivering the best-in-class customer experience in the Order to Cash function while being considered a SME amongst their peers.  Integration is a way of life for us so you will bring your best practices and change management mindset to continuously strive for flawless execution on every integration.


•    Accountable for the timely resolution of escalated collection issues, including ensuring accurate customer information is maintained.
•    Complete account reconciliations as required.
•    Partner with your peers to support collections/escalations activities as required to ensure a timely resolution.
•    Assist your manager in updating and maintaining standard operating procedures. 
•    As a SME, encourage knowledge sharing and support team members with existing processes/practices along with any changes to align with best practices. 
•    Accurately evaluate the likelihood of collectability of disputed/contentious items to flag as “at risk” accounts to your leader with recommendations for resolution. 
•    Partner with key stakeholders as required to ensure timely resolutions (Billing, Sales, Legal).
•    Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collections function.
•    Assign escalated accounts to your team members, act as a triage person.
•    Co-ordinate with our external 3rd party agencies


•    Post-secondary degree, diploma or certificate in Business, Accounting or Finance preferred 
•    Enrolment in an accredited Credit and Collections program is considered an asset 

Skills and Experience:
•    Minimum 5 years’ collections experience, preferably global B2B and in software services/high tech
•    Strong experience in training and documentation for collection process and practice
•    Strong customer service mindset with the ability to problem solve escalated situations
•    Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
•    Strong organization and time management skills, with demonstrated success managing multiple priorities
•    Strong working knowledge of SAP and of Microsoft Office Excel 
•    Self- starter with a continuous improvement mindset
•    Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
•    Demonstrated ability to drive a culture of learning with your peers and help them to be resilient in a continuously changing environment. 



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »