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Senior Credit Risk Analyst

Req id:  4455

Waterloo, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Reporting to the Sr. Manager, Credit, the Senior Credit Risk Analyst brings their extensive experience in global business credit risk to assist our AR function in ensuring we effectively deliver on our credit risk performance to optimize cash collection and minimize bad debt. He/She has a passion for delivering the best in class customer experience, change management and partnership skills in ensuring our key stakeholders understand and support our policies, processes and decisions.  Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.



  • Responsible to assist in developing and executing on credit risk strategy and solutions, including assisting on researching best in class automation on credit approval processes.
  • Responsible to work with leader and AR peers in maintaining and improving credit granting and collections processes and practices to optimize cash collection and minimize bad debt expense.
  • Assist in partnering with Sales and other stakeholders to effectively deliver on our credit approval cycle time/SLA;
  • Assist in approving payment term requests as required.
  • Assist Sales, other key stakeholders and external customers by ensuring the appropriate discussions are completed on time for credit requests not approved to provide alternative credit limit recommendations, if applicable, that support revenue while protecting our AR assets.
  • Using established account monitoring systems and tools to evaluate a customer’s financial position, including analyzing their financial statements, ensure any material changes in customer’s financial position are identified and actioned appropriately to minimize bad desk risk.
  • Assist your leader in Acquisition Integration activities.
  • Assist your leader in working with stakeholders and partners to improve our credit risk and approval strategies to support revenue growth.
  • Assist your leader in other project/initiatives as assigned to deliver on best in class process and practice for the Credit Risk function.    



  • Minimum 5 years’ commercial credit experience, preferably in a global software services/high tech environment
  • Demonstrated success influencing change on Credit Risk understanding
  • Strong customer service mindset
  • Excellent written and verbal communication and change management skills, specifically with Sales and external Customers
  • Strong working knowledge on accounting principles, with demonstrated success evaluating company financial statements to establish Credit Risk parameters
  • Strong organization and time management skills, with demonstrated success managing multiple priorities
  • Strong working knowledge of SAP and of Microsoft Office products and Salesforce.
  • Self- starter with a continuous improvement mindset
  • Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
  • Demonstrated ability to drive a culture of learning with your peers and help them to be resilient in a continuously changing environment.
  • College/University BA, Business or Finance
  • Completion or enrolment in CCP or Accounting Designation program an asset



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »