Sr. Customer Operations Project Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

General Description:

Due to growing demand and changes in industry changes in technology and best practices, the Cloud Support Strategy Team is recruiting a Customer Operations Program Manager. This is an opportunity to develop new skills, expertise and approaches. The work is varied and may involve detailed analysis of operations within Cloud Support as a whole, developing protocols for communication, working processes or strategy proposals, conducting related research and collaborating with stakeholders.
 

As part of the Cloud Support Strategy Team within the Customer Operations Program Manager will provide reports and recommendations on a series of initiatives across existing and emerging technologies and all areas of the Cloud Support responsibilities.

Generally, specific projects will be assigned but there is also the opportunity to be a part of shaping the growth of the business through refinement of existing practices or by contributing to business development activities. The successful candidate will have a high level of visibility across the organization and the opportunity to influence strategy at a senior level.

 
Primary Duties:

• Operational Insights: Tracking key developments across the range of service, products, processes and business units for which Cloud Support has responsibility or on which Cloud Support is dependent. Tracking key developments in related services, products and operation teams where outcomes have may have impact on CPS operations.
• Working with stakeholders across the group to help highlight the impact of key developments.
• Research: Carrying out research, collection and collation of primary and secondary data for the purposes of informing strategic and operational decisions.
• Supporting various projects by contributing to policy, process and direction, primarily by participating in cross-functional projects and meetings.
• Administrative duties relating to cloud support strategy and process, including the preparation of reports.
• Sharing insights to help influence Cloud Support strategy.

Skills and Knowledge:

• 3 years of previous experience working within a technical strategy or process development role, preferably in a cloud services environment. Knowledge of MS Azure, AWS or GCP would be beneficial.
• An excellent relationship builder and motivator who will thrive on working closely with internal teams and stakeholders.
• Excellent communication, interpersonal and organizational skills
• Ability to rapidly learn our technology environments and the products that are built upon.
• Ability to work to exacting deadlines.
• Strong analysis, problem resolution, judgment, and decision-making skills
• Ability to think creatively about the opportunities that technology changes will create in the future and anticipate business impact.
• Energetic, flexible, adaptable, change-oriented
• Customer-focused

Academic

• Bachelors/Master’s degree in a business or technology discipline or demonstrated equivalent working experience.

Work Environment

General office environment. Limited work outside of normal business and travel may be required due to project schedules, deadlines and/or time zone differences.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act