Share this Job
Apply now »



Sr. Customer Operations Project Manager

Req id:  16326

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management


Sr. Customer Operations Project Manager Role

As a Sr. Customer Operations Project Manager within Global Customer Support Operations team, you are responsible for contributing and leading concurrent small to medium projects in a fast-paced environment. You will use your hands-on project management approach to manage the overall timeline for the project. We require an individual who has strong analytical, excellent communication and organization skills.

The Sr. Customer Operations Project Manager provides a single point of contact for projects with a focus on enhancing business systems, business processes, productivity, and efficiency.


What you will be doing:

  • Assist and/or lead the project management activities required for the successful delivery of small to medium projects, in a professional, timely manner
  • Analyze impacts to various teams within Customer Support related to people, process, and systems
  • Assist with creating work plans, write business requirements, write and execute user acceptance testing plans along with status reports
  • Work closely with peers in cross functional business units to ensure a cohesive approach to overall project management at OpenText
  • Provide ongoing communication to sponsors, business owners and internal customers regarding project milestones, progress and completion of activities to ensure smooth implementations


What does it take?

  • Bachelor’s degree, college diploma or equivalent experience
  • Minimum 2 years of project management experience with a proven track record of leading successful project
  • Ability to prioritize multiple tasks in a fast paced environment, with minimal supervision
  • Excellent business analysis skills and written communication skills with the ability to facilitate meetings and translate requirements into defined business solutions
  • Excellent interpersonal skills and ability to interact and influence peers
  • Understanding of a customer support environment beneficial; including Technical Support and Maintenance Renewals
  • Aptitude for technology and the ability to connect technical concepts with business requirements
  • Highly organized; detail oriented, and have the ability to shift easily between a variety of tasks with ease
  • Possess analytical and problem-solving skills, logic-based thinking and attention to detail
  • Expert working knowledge of Microsoft Word and Excel
  • SAP experience an asset
  • PMP designation or working toward designation an asset


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »