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Sr. Manager, HRSS - Specialist Centre

Req id:  38529

Waterloo, ON, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

THE OPPORTUNITY


The Sr. Manager, HR Shared Services Specialist Centre is a pivotal role in OpenText HRSS Delivery. It involves establishing and managing the Regional HR Shared Services (HRSS) Specialist Centre—a lean team specializing in core HR functions. The team supports the Response Centre and Processing Centre in handling complex requests and interpreting/applying policies. The primary objective is to deliver a best-in-class HR experience through collaboration with HR CoEs, HR Partners, Managers, and Business Leaders.


YOU ARE GREAT AT

• Leading the regional HR Shared Services Specialist Centre Team across the Americas region.
• Managing day-to-day operational transactions.
• Developing the Specialist Centre strategy and coaching individual contributors.
• Serving as the primary contact for CoEs, HRBPs, and managing escalations.
• Identifying opportunities for team education and assisting in onboarding new members.
• Driving regional efficiency, harmonization, and simplification with a focus on continuous improvement.
• Ensuring optimal delivery of HRSS Specialist Centre aligned with OpenText standards.
• Demonstrating initiative, self-direction, and sound judgment to resolve issues.
• Escalating situations outside standard operating procedures to the Regional Head of HR Shared Services.
• Managing relationships with external vendors and exercising judgment in proposing solutions.
• Leading and performing human resources-related transactions and business processes.
• Developing, analyzing, and documenting procedures, processes, and protocols.
• Participating in testing, implementation, upgrading, and support of new system changes.
• Troubleshooting unusual data entry issues and collaborating on resolutions.
• Collaborating with HRSS team members and division resources to expand or modify services.
• Acting as a liaison with cross-functional HR teams, overseeing development and documentation of procedures.
• Building and maintaining specific vendor relationships.
• Briefing COEs, HRBPs, and payroll on KPIs and suggesting process improvements.
• Engaging with team members to educate employees on relevant HR content and updates.
• Conducting regular risk assessments and overseeing departmental compliance with regulatory audits.
• Developing HRSS Specialist Centre strategy and leading individual contributors.
• Measuring operational KPIs and ensuring prompt resolution of complaints to meet compliance requirements.
• Delivering metrics and analytics on team performance, striving for Operational Excellence.
• Administering quality checks and audits to verify data accuracy.
• Assessing existing programs and processes, developing initiatives to increase efficiency and reduce waste.
• Fostering an environment of continuous learning and improvement.
• Leveraging the HR Knowledgebase to ensure team members have up-to-date knowledge.
• Working closely with COEs, Digital Employee Experience team, and Global HR Technology team to identify, prioritize, and operationalize continuous process improvement efforts.


WHAT IT TAKES:
 

• Ability to work in a high-growth, fast-paced environment.
• Exceptional customer service skills.
• Strong leadership capabilities with the ability to foster positive employee engagement.
• Excellent organizational, planning, and time management skills.
• Excellent verbal and written communication skills.
• Vendor relationship management and client relations skills.
• Strong analytical skills and solid decision-making capabilities.
• Technical aptitude and understanding of HR systems.
• Experience with Americas HR transactions, benefits administration, and employment laws.
• Competency in Microsoft Office, including Word, Excel, PowerPoint.
• Leadership experience within Americas HR Shared Services organizations is required.
• 8+ years of directly related work experience in an HR environment capacity.
• Bachelor’s degree or equivalent in Business, Human Resources, Organizational Behavior, or a related field.
• HR professional accreditation preferred.
• Experience working with continuous improvement.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.


OPENTEXT - THE INFORMATION COMPANY 
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

CREATE THE FUTURE 
We create economic growth that is inclusive and sustainable. 

BE DESERVING OF TRUST 
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

WE, NOT I 
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

RAISE THE BAR 
We set high standards and exceptions, to learn, to be better. 

OWN THE OUTCOME 
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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