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Sr. Manager, Infrastructure

Req id:  2531

Waterloo, ON, CA, N2L 0A1 Richmond Hill, ON, CA, L4B 4N8


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:


As part of a larger Infrastructure Operations team reporting to the Director of IT, the Sr. Manager IT will be responsible for driving success for the solutions servicing the global commercial and lab environments. 


We are looking for an objectives-driven, hands-on leader who is detail-oriented, time and cost-conscious, and a talented innovator. You will demonstrate an exceptional level of team building and the intuition to recognize and direct the varying elements of project and personnel demands that drive a successful technology company forward. You have the ability to make sound decisions after carefully gathering and evaluating the facts. 


You are great at:

  • Continuously working on developing staff through training initiatives 
  • Identifying and resolving team conflicts and eliminating obstacles affecting performance. 
  • Providing guidance and motivation for team to achieve goals outlined in established policies. 
  • Providing technical or project management direction 
  • Prioritizing time against project lists in a changing environment 
  • Researching and recommending improvements to current processes and procedures and providing input on global direction 
  • Communicating departmental requirements and working effectively with other internal departments 
  • Managing, training and developing staff, ensuring high levels of employee engagement and the opportunity for upward growth with increased responsibility 
  • Ensuring the quality of the commercial infrastructure and device builds 
  • Regularly assessing team compliance with established policies and procedures 


Required Competencies:

  • Minimum 7 years of team management experience in a medium to large enterprise, preferably with international presence
  • Experience managing employees in diverse geographic regions
  • Sound understanding of major storage and backup technologies from vendors including (but not limited to) VMware, Microsoft, RedHat and Virtualization technologies
  • The ideal candidate should have experience working for a company in the technology sector 
  • Must be able to guide teams to troubleshoot and resolve issues
  • Must be able to provide technical representation of issues and ideas in meetings with peers
  • Strong and current experience in infrastructure technologies 
  • Proven ability to manage diverse, simultaneous projects of varying complexities
  • Literate, communicative, client-friendly and flexible
  • Able to function rationally and methodically during periods of heightened stress



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »