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Sr. Program Manager, Process and Change

Req id:  28897

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


The Sr. Program Manager, Process and Change will play a key role in ensuring large transformational programs meet objectives leveraging the most efficient and effective processes and increasing the employee adoption through change management.  This person will focus on the people side of the changes, including business processes, process intersections between teams, how people interact with systems and technology, job role and organization structure changes.  The primary responsibility will be partnering with other finance PMO team members, the business and IT teams to create and implement process optimization and change management strategies to maximize employee adoption.


While the Sr. Program Manager, Process and Change does not have supervisory responsibilities, this person will have to influence changes impacting multiple teams and work through many others in the organization. This role will act as a coach to the project team and business leaders providing guidance on supporting the changes, communicating with teams, and managing change resistors.  

You Are Great At:

•    Understand the program stakeholder challenges and outcome goals
•    Create and maintain project plans to support process optimization and change management activities throughout all facets of the program
•    Coordinate process/change project plans into overarching master plan
•    Liaison with the business and project teams to identify process improvement opportunities
•    Participate in future state process design to ensure the new way of doing this is the most efficient, effective, and user-friendly process
•    Become familiar with industry standards and best practices and leverage in future state where possible
•    Apply a structured methodology and lead change management activities on assigned projects
•    Identify key project stakeholders, and complete stakeholder assessments
•    Conduct business impact assessments of all changes 
•    Develop communication, engagement, and training programs to support the initiative
•    Support the design, development, delivery, and management of communications and employee engagement
•    Provide input, document requirements, and support the design and delivery of training programs
•    Identify, analyze, and prepare risk mitigation tactics
•    Identify and manage anticipated resistance
•    Consult and coach project teams as necessary to ensure successful outcome
•    Engage appropriate HR support where there are changes to organizational design and definition of roles and responsibilities
•    Evaluate user readiness to ensure people success prior to project implementations
•    Ensure there is adequate post go-live support for the business, track, and report issues
•    Define and measure success metrics and monitor change progress
•    Work with business leaders to monitor and measure success 


What It Takes:
•    College Diploma or University Degree
•    Project Management Certification or knowledge is an asset
•    Lean Six Sigma certification or knowledge is beneficial
•    Certification in a field relating to change management
•    Adkar / Prosci certification or desire to complete 
•    5 – 10 yrs. experience managing large complex and/or cross functional programs / projects, process optimization and change management
•    Proven success in process optimization methodologies and tools
•    Experience and knowledge of change management principles, methodologies, and tools
•    Exceptional communication skills, both written and verbal
•    Excellent active listening skills
•    Ability to establish and maintain strong relationships
•    Ability to influence others and move toward a common vision or goal
•    Flexible and adaptable; able to work in ambiguous situations
•    Problem solving and root cause identification skills
•    Able to communicate and work effectively at all levels in an organization
•    Must be a team player and able to work collaboratively with and through others
•    Familiarity with project management approaches, tools, and phases of a project lifecycle with ability to align change plans with project lifecycle
•    Experience with applying a creative approach to change management



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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