Share this Job
Apply now »



Sr. Renewals Account Representative

Req id:  6145

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



General Description

The Senior Renewals Program Specialist is responsible for meeting or exceeding assigned quarterly targets and quotas, renewing existing customer contracts prior to expiry and building new revenue streams through additional extended support sales.  This will involve creating and follow-up of annual renewal proposals while articulating the value of our support programs to customers at multiple organizational levels and strengthening the relationship between OpenText and our customer base.


Primary Duties


  • Consult with sales team, prepare renewal quotes, overcome objections through process of negotiation and adjust quote as required to ensure competitiveness of the solution being presented to the customer
  • Responsible for implementing and managing contract renewal initiatives
  • Maintain contract revenue base at highest possible retention rate and protect revenue stream
  • Ensure timely contract renewal prior to expiration
  • Seek customer reinstatement opportunities with focus on revenue generation
  • Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate
  • Sell value of Support Programs to customers
  • Negotiate contracts with customers, both internal and external in excess of $1Million
  • License lead generation 
  • Maintain accurate business forecasts
  • Develop innovative, new ways to reach renewable opportunities

Skills and Knowledge


•    Bachelor's degree or equivalent experience
•    5-8 years related experience
•    Strong communication skills, from peer level to “C” level
•    Solid sales skills with a customer focus
•    Strong Organization skills, detail-oriented with the ability to handle complex calculations
•    Experience in an outbound phone sales/support role
•    Computer literate with Microsoft Office
•    Able to remain flexible and adaptable in a complex & changing work environment, while meeting deadlines
•    Experience in Microsoft Dynamics - Great Plains is an asset


Work Environment

Office environment, work hours from 8:30 am to 5:00 pm EST.  From time to time, this position will require work to be performed outside of these hours.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »