Sr. Site Reliability Administrator

OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The Opportunity

You will set a new standard for OpenText Cloud Operations including site reliability engineering through good communication with your team, with your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production. This job requires you be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Cloud Support Operations. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected
 

You Are Great At

•    Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
•    Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
•    Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
•    Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
•    Establish/maintain security guidelines, practices, and department procedures
•    Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
•    Mentor engineers through code reviews, paired programming, and working sessions
•    Drive a metrics-driven culture and software delivery process using data to measure overall system quality

What It Takes

•    6-10+ years in technical development, QE, or operations role

•    Extensive experience with AWS, GCP or Azure and infrastructure as code
•    Python, Powershell, and/or Bash experience
•    Experience supporting and troubleshooting web server applications
•    2-5 years of experience building fully automated software application and infrastructure provisioning and deployment pipelines
•    Extensive experience in an iterative development environment and CI/CD practices and tools is a must
•    Familiarity building and managing microservices-based systems

•    Extensive knowledge in the use of Jenkins, TeamCity, TFS/Azure Devops, or similar for orchestration
•    Extensive knowledge in the use of GitHub, GitLab, Perforce, or similar for source management
•    Familiarity in the use of infrastructure monitoring tools

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act