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Sr. Site Reliability Administrator

Req id:  35055

Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity
The role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization.  
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to deliver a reliable experience to customers truly. 


You Are Great At
Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness
•    Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
•    Provide attention to incidents according to Service Level Agreements.
•    Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
•    Develop runbooks and patterns to sustain applications in a production environment
•    Participate in technical discussions and drive a transition to sustain activities with the development teams
•    Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
•    Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses
•    Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
•    Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
•    Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported by the user/customer base.
•    Provides guidance in resolving performance-related issues and designing solutions for any technical issues faced by the application
•    Establish and maintain a good relationship with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams.
•    Participate in training and information-sharing activities.
•    Act as backup for other team members when necessary.
•    Requires rotating shift work as needed.
•    On-call rotation is required, as 7x24x365 support is required.


What It Takes
•    The ability to understand and maintain Scripting Software
•    Deep understanding of Linux systems
•    Hands-on experience with cloud infrastructure; Google, AWS, or Azure a plus 
•    Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh.
•    Good understanding and operational experience with container technologies like Docker, rkt, Mesos.  
•    Good understanding and working experience with microservices and RESTful architecture.
•    Experience with Continuous delivery tools like Ansible, Rundeck, or Argo CD to set up automated pipelines as needed. 
•    Strong working knowledge of aPaaS or Application operations best practices.
•    Operational understanding or experience with message brokers such as Apache Kafka or RabbitMQ.
•    Operational understanding or experience with search technologies such as Solr search or Elasticsearch.
•    Experience in supporting middleware technologies such as Apache, Tomcat, and Spring.
•    Experience with at least one scripting language such as shell, Perl, python, javascript, etc…
•    Experience with installing and configuring Apache and Tomcat.
•    Experience in supporting Java applications built using frameworks such as Spring, struts, spark, etc.
•    Experience and knowledge in RDBMS and No-Sql databases such as Oracle, Postgres, MariaDB, and Cassandra. 
•    Deep expertise in Monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events.
•    Experience with APM tools such as Newrelic, Dynatrace, or AppDyanmics.
•    Experience with monitoring tools such as Zabbix or check_mk.
•    Knowledge and familiarity with centralized logging systems such as Graylog or Kibana.
•    Strong understanding of ITIL principles, certification is a plus.
•    Is passionate about “getting under the hood” of systems and technologies to understand their inner workings, and fix what needs fixing.  This requires diagnosing & troubleshooting user facing service incidents & outages
•    Knowledge and familiarity with API gateway such as APIGEE and Oauth 2.0 standard.
•    Diagnosing, and resolving problems in high-throughput web applications & network services
•    Proven problem-solving and analytical ability.
•    Excellent organizational/time management skills.
•    Ability to handle multiple tasks concurrently.
•    Ability to lead, drive and implement highly scalable and complex solutions
•    A strong understanding of Security best practices.
•    A proven record of being able to work independently and collaboratively.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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