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Sr. Technical Program Manager

Req id:  2142

Waterloo, ON, CA, N2L 0A1

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

The Sr. Technical Program Manager is responsible for delivery of operational and strategic projects and system-wide initiatives to enable, advance and scale OpenText’s Cloud business and operations.  This role is for a technical program management leader who can define, implement, oversee, and optimize scalable processes to streamline delivery and deliver positive outcomes for initiatives that require cross-functional team alignment across OpenText. 

OpenText is looking for a Senior Technical Program Manager with large scale Cloud/SaaS project expertise. The Senior Technical Program Manager is responsible for managing concurrent programs/projects. They are also responsible for timely delivery of quality project outputs while performing appropriate scope management. The role will manage the overall timeline for the project, managing issues and risks, and communicating project status to project sponsors and upper management. The Senior Technical Program Manager has strong leadership, excellent communication, and “hands-on” program/project management skills, as well as proficiency in motivating and leading others through vision, strategic positioning, and leadership characteristics.

The ideal candidate is a senior technical leader with a strong program management background, a head for business, and a pragmatic, data-driven, strategic approach to problem-solving. You will be non-political, with the ability to align people across different business and functional teams and will have demonstrated examples of leadership defining and rolling out successful Cloud Service or Product delivery initiatives and processes. 

The role collaborates with other functional project management offices and other corporate leaders including Product, Sales, Marketing, Finance and HR to ensure high performance and to promote the alignment of initiatives toward achievement of strategic results.  

The role will work with the Head of PMO, Cloud to prioritize and implement the vision of the organization, being responsible for timely delivery of quality project outputs while performing appropriate scope management.  This position requires strong leadership, a solution-oriented and entrepreneurial mindset, excellent communication, and “hands-on” program management and business operation skills. 

 

The Senior Technical Program Manager provides a single point of contact for programs/projects and will take programs/projects from original concept through final implementation. They will facilitate definition of program scope and objectives with teams and oversee/coordinate all aspects of the program/project scope, plan and direct schedules, and monitor program/project budgets. They will provide Agile management for the teams to develop an iterative, continuous approach to project delivery and team workflows.

The role will be working with the teams developing the OpenText Cloud platform and is therefore a highly visible role with significant scope. The ideal candidate has experience and understanding of Cloud platforms, micro service architectures, CI/CD pipelines and working across multiple geographies.

 

You are great at:

  • Is Accountable for the successful launch and delivery of new, key OpenText Cloud initiatives/programs/projects (e.g., expanding and scaling the OT Cloud footprint, including new capabilities and certifications, launching new Cloud-ready service offerings, etc.). Helps team achieve program/project goals while partnering with Cloud Operations Product Managers on overall business objectives
  • Helps create, populate, automate, and manage metrics dashboards on an on-going basis, identifying and following through data-driven business and operational improvement opportunities  
  • Develop detailed work plans, schedules, project estimates, resource plans, dependency tracking and status reports to stakeholders and senior leadership
  • Provides insightful analyses on the efficiency, quality, and economics of CSD’s operation based on data, identifying data gaps, and working with stakeholders to fill those gaps
  • Interfacing with peers in other teams as well as their leaders, including Engineering, Cloud Operations, Product Management, Professional Services, and Customer Support
  • Recommends/takes action to direct the analysis of and solution to problems
  • Provides visibility to team impediments/risks and helps eliminate them

 

What it takes:

Education

Minimum BS CS or equivalent experience (MBA ideal)

Experience

Required

10+ years of IT or Software industry experience for a global, high-tech environment, with at least 5 years in a program management position

Proven track record of successful project/program management of complex, cross-functional, large implementations

Required

Knowledge

Multiple program and project management methodologies (Agile. Hybrid, waterfall), BI and collaboration tools (Atlassian, etc.)

Skills and

Abilities

  • Results and solutions oriented, program/project management of several concurrent projects for enterprise software and technology industries
  • Passionate about winning in the Cloud business / industry. Experience of working with Cloud Platforms or SaaS applications
  • Ability to work across multiple silos within the organization and lead cross functional teams to successful outcomes, including an ability to address complex situations into actionable plans
  • Strong interpersonal and collaborative problem-solving skills
  • Excellent communication and people skills
  • Effective facilitation skills for participatory decision making
  • Strong ability to interpret data quickly and communicate to executive / business sponsors
  • Flexile and adaptable to time sensitive situations and work in a high-pressure environment
  • Strong business acumen and proficiency in budget planning, financial management and resource management.
  • Accustomed to working in a global environment involving multiple development sites on various time zones.

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »