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Systems Analyst(Junior-Intermediate)

Req id:  28155

Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




Life At Opentext:


At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.


The Opportunity:


Do you want to be part of a collaborative team, that uses OpenText’s own industry leading software solutions to support business needs? Seen as the first customers of OT products, our team plays a key role in solving our business problems using OT products and working with our partners in R&D to continually improve our products.

We thrive in a fast-paced environment and are presented with constant opportunities to learn new OT products, interact with a variety of stakeholders, and make a meaningful impact on the extended teams we work with and on OT as a company.


You Are Great At:


  • Providing operational support to end users on a global basis.  In this role, this will include a variety of OpenText applications including Content Server, xECM, Core Content eDocs, and related technologies.
  • Maintaining systems as required; patching, upgrading, monitoring and troubleshooting are regular activities during business hours, and sometimes outside of business hours to minimize service disruption.
  • Familiarity with a wide-breadth of technologies; web-based applications, the difference between on premise and Cloud software, workflow/BPM process solutions, and ITIL.
  • Supporting acquisition content integration activities, including content and workflow migration to Content Server and other standard OT ECM tools.
  • Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements.  Requirements analysis and design documentation, build and test, User Acceptance testing.  Documenting the solution.


What It Takes: 


  • Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
  • Self-motivated, curious and interested in learning new technologies
  • Willingness to develop and exercise skills in the areas of enterprise content management, web-based software applications, and custom workflow
  • Ability to manage multiple tasks in parallel
  • Familiarity with HTML, CSS, JavaScript frameworks, report writing, and other related technologies
  • Knowledge of business analysis, project management, and software development lifecycle (SDLC). Familiarity with Waterfall and Agile methodologies or the ability to learn quickly
  • Knowledge of ITIL methodologies and change, incident and problem management
  • Interest in system administration, infrastructure design, capacity planning and performance tuning
  • Experience with or willingness to learn process automation
  • Interest in web-based software applications, workflow processes, and requirements analysis with business users
  • A self-starter attitude, a strong desire to learn as you go, and the belief that you can make a meaningful contribution to your immediate team, the business users that you serve, and to the organization as a whole.




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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