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System Administrator

Req id:  11015

Waterloo, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

The Systems Analysts produces quality deliverables including evaluating, planning, configuring, implementing, controlling, monitoring, maintaining and troubleshooting our JIRA and Confluence system environments.  The goal of the team is to provide impactful improvements on the system and to support the multitude of teams utilizing the systems.  OpenText has a substantial implementation of JIRA/Confluence and offers quite a range of opportunities for the team to utilize and improve their skills.  Evaluating newly acquired systems and consolidating to OpenText system(s) is also a responsibility.  This position benefits from being part of a small team but also from being able to draw from the larger IT teams responsible for all Enterprise Business Systems at OpenText.

You are great at:

  • Coordination and execution of software installation, configuration, maintenance, testing and upgrades.
  • Providing application support for JIRA and Confluence applications.
  • Writing and maintaining systems, infrastructure, procedural and process documentation.
  • Managing tasks to meet milestones in accordance with the project plan and keeping management and project managers informed of issues and statuses.
  • Working with other departments and outside vendors to design and seamlessly implement any production change required.
  • Interacting with Business representatives to ensure their requirements are being met within the framework of the tools available.
  • Providing documentation for all new design implementations engineered from within the group or assisting in the documentation for projects jointly engineered with other departments.
  • Managing tickets, reviewing queues and providing feedback to specialists and management.
  • Isolating, reproducing and analyzing complex or escalated support issues through to resolution, either via assignment or direct ownership depending on severity.
  • Collaborating well with globally distributed support teams and peers.


What it takes: 

  • Sound knowledge of JIRA, Confluence and other Atlassian Products and Plugins and their administration.
  • Good experience with Linux and other operating systems.
  • Working knowledge of MSSQL and other databases.
  • Experience with automating tasks through scripting (shell scripts, Perl etc.)
  • Working knowledge of SDLC Methodology and Tools.
  • Working knowledge of HP QC/ALM Testing Suites or similar Tools.  
  • Strong written and verbal communication skills, including the ability to create technical documentation and system diagrams.
  • Excellent troubleshooting and analytical skills.
  • Ability to prioritize workload and tasks to effectively meet established deadlines.
  • Ability to adapt to rapidly changing environments and self-motivated to learn.
  • Software Development Background (coding or scripting).
  • At least basic knowledge of Networking, Active Directory/LDAP and VMWare.
  • Adhere to IT Change Management and other ITIL best practices.
  • Must be willing to work flexible hours as required by a 24x7 production environment. This includes after-hours releases and Critical Severity 1 incident support.
  • 3+ plus years of similar or relevant experience or demonstrated ability
  • University/College degree technology related or equivalent work experience



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »