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Telecom Support Analyst(Junior-Intermediate)

Req id:  19589

Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


OpenText is seeking a Telecom Support Analyst(Junior-Intermediate level) who is highly motivated, experienced and well-organized.  Reporting to the Manager of Telecom Services responsibilities will focus on the implementation of corporate circuits and management of Telecom contracts.  The position involves interaction with our Telecom vendors, internal customers and other stakeholders. 


What You Are Great At:


  • Coordinate implementation of corporate circuits globally from planning process through to final implementation/activation.
  • Support Circuit disconnects with Network and Facilities teams.
  • Management of Telecom Contracts
  • Project plan with our Network Group and external Carriers as needed


What It Takes:


  • Proficiency in Microsoft Office applications.
  • 3+ years relevant experience in telecommunications or other services managing vendors, contracts, price negotiations, quotations. This is a junior-intermediate level position
  • Associate degree or equivalent work experience.
  • Working knowledge of International countries/locations.
  • Well-developed interpersonal, presentation, and communication skills.
  • Ability to effectively prioritize work load and tasks to meet established deadlines.
  • Ability to work independently and manage competing project/assignments.
  • Strong math skills.
  • Knowledge of SAP a plus.




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »