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Vendor Management Specialist

Req id:  24160

Waterloo, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




Reporting to the Director, Vendor Management the Procurement Operations Specialist will focus on vendor management, including oversight, performance management, compliance, analysis, and reporting of assigned OpenText suppliers to ensure enhanced service excellence and operational effectiveness. The successful candidate will be responsible for establishing, deepening, and strengthening significant relationships with OpenText suppliers while developing, implementing, and managing procurement programs and initiatives. 



Relationship Management

  • Manage relationships with internal key stakeholders and vendors to facilitate partnerships in effectively developing and delivering efficient procurement priorities
  • Coordinate various internal functional teams to enhance proactive vendor management efforts and early engagement.

Performance, Data & Market Analysis

  • Develop data quality standards, ensuring a high degree of accuracy, completeness, and trustworthiness within the data
  • Analyze/understand data from various sources/vendors, transforming this raw data into useful information to make sound business decisions or formulate recommended solutions to mitigate risk and identify contingency strategies and plans
  • Analyze purchase history from suppliers to detect methods to improve margins. Establish positive relations with suppliers and negotiate pricing terms.
  • Develop vendor performance scorecards, dashboards, and trend analysis to enhance service excellence and operational effectiveness.
  • Assists in organizing routine business reviews with prime vendor partners
  • Develop and maintain a wide network of market intelligence and regularly utilize this information to enhance business relations with suppliers and internal groups

Project Coordination

  • Manage multiple projects to drive efficiency and effectiveness
  • Present/gain approval from key stakeholders for proposed solutions/plans
  • Design and implement a structured, issue resolution process, tracking, and reporting mechanism to enable root cause trend analysis and identify improvement opportunities


  • Uphold and ensure vendors operate in compliance with company policies
  • Develop and maintain an in-depth knowledge/adherence to various regulatory agencies' guidance relating to third-party vendor management.



  • University education plus a minimum of three (3) years related experience in vendor management/supplier relations
  • Working knowledge of vendor master data design and development
  • Strong analytical capabilities and skills required to provide efficient and effective solutions; Ability to work with large and diverse sets of data
  • Ability to take initiative in recognizing data issues/concerns or areas where improvements could be made
  • Strong research and fact-finding capabilities with research and advisory companies (i.e. Gartner)
  • Results-oriented and creative thinker with a focus on quality and the ability to see the big picture.
  • Strong leadership and facilitation skills with a proven ability to be a solutions-oriented decision maker
  • Demonstrated ability to balance multiple priorities to meet deadlines, planning, presentation, and communication skill
  • Demonstrated ability to adapt to changing environments
  • Self-management includes attention to detail, organizational/time management, a strong inclination to self-development.
  • Strong business and financial acumen.
  • Advanced digital literacy using various software application packages
  • Project and risk management skills an asset



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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