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Sr. Business Systems Analyst, Accessibility & Web

Req id:  9341

Waterloo, ON, CA


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The opportunity: 

OpenText is looking for a Senior Business Systems Analyst for the Center of Excellence within the IT organization to help support our Web Development team .  This individual will take charge of a project and deliver results that will make the organization more profitable.  Can work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes. To be successful, the senior business systems analyst’s focus will be on process design, process reengineering, business requirements, gap analysis, data flows and provide internal ticket triage support for the business.  

What you are great at: 

The successful candidate will be part of the COE team and have the following responsibilities: 

  • Work closely with broad user groups to coordinate and complete Operational Excellence activities to support sponsored projects and enhancements by 
  • Documenting and developing current & Future state process flows
  • Determine and document business requirements for business processes and ensure they don’t conflict with the requirements for future projects 
  • Preparing Gap Analysis
  • Participate in the discussions of the functional spec & technical design
  • Coordinate the IT executive & business review of the proposed design & obtain sign off 
  • Develop comprehensive E2E test cases and steps that will be loaded into HPALM, Manage & triage defects assigned during testing
  • Prepare user training documentation for new functionality if required 
  • Provide support to business users on systems issues, escalating to IT development/technical team as appropriate
  • Use active listening and discussion skills to identify issues, ensure understanding and facilitate problem-solving
  • Act as communication liaison between IT team and other pillars and functional areas.
  • Experience with content management systems, “Front-end” web development (HTML/CSS/JS)
  • Has experience auditing websites and web applications for accessibility issues


What it takes to excel: 

The successful candidate will have the following Core Requirements:

  • Master’s degree in library science or similar (user experience design, usability, interaction design, information architecture, information science)
  • IAAP-certifications: Web Accessibility Specialist (WAS) / Certified Professional in Accessibility Core Competencies (CPACC)
  • Knows the Web Content Accessibility Guidelines (WCAG)
  • BA certified or equivalent experience
  • Strong experience in user testing and project management 
  • Ability to prioritize, organize, and accomplish multiple tasks, both as part of a team and independently with attention to detail with emphasis on accuracy and quality
  • Strong verbal, written and interpersonal communication skills
  • Experience in production support is an asset
  • A high standard for work ethic and quality is required


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »