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Systems Administrator - Windows

Req id:  11364

Richmond Hill, ON, CA Waterloo, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.



This position has the responsibility of reviewing, planning and evaluating systems and custom deployments to the organization’s global production infrastructure. This level III position within the department has the added responsibility of being a subject matter expert in multiple platforms/systems that are administered. The position requires detailed technical knowledge of specific systems and network elements and ability to troubleshoot those elements completely, 24 hours a day, 7 days a week. If needed, recommend and/or design new solutions to faulty or outdated components within the given production elements.



  • Work with other departments and outside vendors to design and seamlessly implement any production change required.
  • All work needs to be done ensuring no customer impact, or the smallest impact possible given the constraints of the implementation, to the overall production system.
  • Create and maintain preventative maintenance schedules for given system element.
  • Provide 24/7 ‘tier3’ on-call support of specific production system section as required.
  • Deploy all new production servers/devices fully configured and completely production ready into the production network.
  • Provide documentation for all new design implementations engineered from within the group or assist in documentation for projects jointly engineered with other departments.
  • Manages tickets to meet or exceed metrics.
  • Develop and maintain production server documentation.
  • Cross-Train production support & engineering personnel to ensure knowledge is held by multiple individuals



  • Bachelor’s Degree or equivalent of work experience.
  • 5+ years experience as a Systems Administrator in a medium to large scale environment
  • Expert knowledge in administration of Windows Server 2012, 2016 and 2019.
  • Expert knowledge in administration of Windows Infrastructure services incl. Active Directory, DNS, DHCP, File server
  • Proficient knowledge in administration of Office 365 and Microsoft Azure Active Directory
  • Expert knowledge in Powershell scripting
  • Proficient in VMware administration
  • Proficient in administration of the Patch Management Systems SCCM and WSUS
  • Proficient in Microsoft Office 2016 and Office Pro Plus applications
  • Strong verbal and written skills in English
  • Well-developed interpersonal, presentation, and public speaking skills
  • Strong interpersonal and communication skills
  • Strong team player, working in a globally dispersed team
  • Ability to effectively prioritize work load and tasks to effectively meet established deadlines
  • Ability to creatively resolve problems and/or design new solutions to known flaws in design, and describe these in a detailed and clear report to management
  • Ability to run cross functional meetings

Beneficial/preferred qualifications

  • Knowledge in administration of Microsoft Exchange 2013 and 2016
  • Knowledge of server and system security
  • Knowledge of server and system design
  • Knowledge of LINUX/UNIX administration
  • Knowledge of current versions of Windows Client Operating Systems
  • Familiar with standard practices and procedures of all components within network element
  • Knowledge of Mobile Device Management with iPhone and Android devices



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »